Liability Waiver & Service Agreement

By scheduling, requesting, or accepting mobile detailing services from Capps Custom Detailing, the customer (“Client”) acknowledges, understands, and agrees to the following terms and conditions:

1. Liability Release & Risk Assumption

• Inherent Risks: The Client understands that professional detailing involves processes (including power washing, mechanical polishing, and deep chemical cleaning) that carry inherent risks. These include, but are not limited to, clear coat sensitivity, trim discoloration, or the displacement of fragile, aged, or brittle materials.

• Release of Liability: The Client releases and holds harmless Capps Custom Detailing, its owner, and affiliates from any and all claims, damages, or losses arising from the services provided, except in cases of proven gross negligence or willful misconduct.

• Age & Condition Warning: Older or high-mileage vehicles naturally possess fragile surfaces, brittle plastics, and weathered clear coats. The Client acknowledges that standard, thorough cleaning may expose or unavoidable worsen these pre-existing, age-related conditions.

2. Pre-Existing Conditions & Aftermarket Parts

• Client Disclosure: The Client agrees to disclose all known vehicle defects, damage, or structural concerns (e.g., clear coat failure, heavy oxidation, loose trim, deep interior tears, or electrical vulnerabilities) prior to the start of service.

• Exclusions: Capps Custom Detailing is not responsible for damage resulting from undisclosed pre-existing conditions, unstable factory paint, or aftermarket modifications (including, but not limited to, vinyl wraps, decals, custom paint, light bars, or non-OEM clips).

3. Personal Belongings

• The Client agrees to remove all personal items and valuables from the vehicle before the scheduled service time. Capps Custom Detailing is not responsible for the loss, damage, or misplacement of any items left inside the vehicle.

4. Operations & Mobile Environment

• Weather & Safety: Mobile detailing is strictly dependent on working conditions. Services may be delayed, rescheduled, or modified at our discretion due to rain, high winds, extreme temperatures, or unsafe/unsuitable work environments.

• Utility Discount: To show our appreciation, a 10% discount is applied to the service total when the Client provides dedicated on-site access to both a water source and an electrical outlet. Off-grid services utilizing our independent mobile setup are billed at full standard pricing.

5. Payment & Satisfaction Window

• Payment Terms: Payment is due in full immediately upon the completion of the detailing service.

• 24-Hour Quality Guarantee: Your satisfaction is our top priority. If you are dissatisfied with any aspect of the service, you must notify Capps Custom Detailing within 24 hours of job completion so we can promptly review and discuss a resolution. After this 24-hour window, the work is considered fully accepted.

6. Media & Photography Consent

• Capps Custom Detailing may request to take photographs or videos of the vehicle before, during, and after service for quality control or promotional purposes. No media featuring your vehicle will be posted publicly without your explicit verbal approval, which you may grant or revoke at any time.

7. Performance & Results Disclaimer

• While we utilize premium products and professional techniques, some severe stains, deeply embedded odors, or heavy paint defects cannot be safely or entirely removed. Paint enhancement and polishing significantly improve gloss and clarity but do not guarantee 100% defect correction. Capps Custom Detailing does not promise absolute perfection—only honest, meticulous, and high-quality workmanship.

8. Full Acceptance of Terms

• Scheduling a service or allowing work to commence constitutes full legal acceptance of this Liability Waiver & Service Agreement. Thank you for choosing Capps Custom Detailing; we appreciate your business and look forward to serving you